Anzen Technologies, Inc. (collectively, "Company," "we," "us," "our," "Anzen," or "Anzen Technologies") appreciate the trust you have placed in us as your insurance broker, technology service provider, and consultant. In the course of serving you, we are given access to information that is often both sensitive and proprietary. We want you to know that integrity- in the way we operate and the methods by which we conduct business- is a top priority and our most essential core value. As such, we take the responsibility of protecting your company information very seriously.

This policy describes the types of information we may collect from you or that you may provide when visiting this website or using our services and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website at https://www.anzen.com/ (our "Website"), including in email, text and other electronic messages between you and this Website (as a "Visitor") and through services and software provided on the Website.
• In connection with our role as your insurance broker, technology service provider, and consultant while using another website or application operated by us; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this privacy policy. This policy may change from time to time (see Changes To Our Privacy Policy below). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Purpose of this notice

In compliance with the Gramm-Leach-Bliley Act (GLBA, a US regulation), General Data Protection Regulation (GDPR, an EU regulation), California Consumer Privacy Act (CCPA, a California regulation) and other applicable data protection laws, Anzen Technologies is required to notify you of our privacy policy used for ensuring confidentiality. We are providing you with this document, which notifies you of the privacy policies and practices of Anzen Technologies.

The GLBA, which became effective July 1, 2001, and related privacy laws of the various states, generally prohibit us from sharing nonpublic, personal information about you with a third party in a manner not permitted by law. Further, they require us to provide you with this annual notice of our privacy policies and practices. Similarly, the GDPR, as of May 25, 2018, prohibits us from processing any personal data of an individual without authorized grounds. The CCPA takes a similar approach, and provides further additional protections, such as the right to non-discrimination for exercising your rights. This policy and practice notification describes the types of information that we collect about you and the categories of persons or entities to whom that information may be disclosed.

Applicability of privacy policy to International users

The Services are operated in the United States and intended for users located in the United States. If you access this site from a location outside of the United States, your information may be transferred to the United States and you agree to such transfer. Furthermore, you acknowledge that the United States may not provide the same level of protections as the laws of your country.

Children

The Services are not intended for anyone under the age of 18. We do not knowingly collect, use or disclose information of children under the age of 13 without the consent of their parents or legal guardians. We will delete any personal information collected that we determine to be from a user younger than the age of 13.

Rights of California residents

California law permits residents of California to opt-out of Company's disclosure of personal information to third parties for their direct marketing purposes. You may choose to opt-out of the sharing of your personal information with third parties for marketing purposes at any time by submitting a request in writing to privacy@anzen.com. Please note that this opt-out does not prohibit disclosure made for non-marketing purposes.

California law also permits residents of California to request and obtain from us once per year, free of charge, a list of the third parties (if any) to whom we have disclosed personal information for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an e-mail to privacy@anzen.com. Requests via written mail, telephone, or facsimile will not be accepted. The e-mail subject line and the content of your request must include the phrase "Your California Privacy Rights," and include your name and e-mail address. Please allow 30 days to receive a response to your inquiry.

Information we collect about you and how we collect it

We collect several types of information from and about users of the Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, and telephone number ("Personal Information")
• Your date of birth
• Your log-in information when you log into the Website
• About any requests you submit to us through the Website
• About any transactions you submit to or conduct with us through our Website, including transactions using credit, debit, or other financial account number that are processed through our third party business partners
• That is about you but individually does not identify you, such as internet protocol address and your geographic location
• About your internet connection, the equipment you use to access the Website, and usage details.

We collect this information

• Directly from you when you provide it to us.
• Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners or clients.

We may supplement this information we collect about you with information from third parties

This information may include:

• Information from other sources such as financial, employment, or other third parties
• Information from other reporting agencies and state and federal government agencies, such as state motor vehicle departments and credit reporting agencies.

Information you provide to us

Through our website

The information we collect on or through our Website may include:

• By which you may be personally identified, such as name, postal address, e-mail address, and telephone number ("Personal Information")
• Your date of birth
• Your log-in information when you log into the Website
• About any requests you submit to us through the Website
• About any transactions you submit to or conduct with us through our Website, including transactions using credit, debit, or other financial account number that are processed through our third party business partners
• That is about you but individually does not identify you, such as internet protocol address and your geographic location
• About your internet connection, the equipment you use to access the Website, and usage details.

Information we collect through automatic data collection technologies

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to the Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

How we use your information

We use information that we collect about you or that you provide to us, including any personal data in the following ways.

Operations

We use this information to (i) provide you with information or services that you request from us and to provide customer service, (ii) carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, and (iii) provide you with notices about your account, including expiration and renewal notices.

Improvements

We use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the services we provide, and to develop new products, services, features, and functionality. Should this purpose require Anzen Technologies to process any personal data, then the data will only be used in anonymized or aggregated form.

Communications

We may use a Visitor's or User's email address or other information to contact that Visitor or User (i) for administrative purposes such as customer service, (ii) with updates on events, relating to the services offered by us and by third parties we work with, (iii) provide industry circulars that you have signed up for or related to the services we provide you, and (iv) to notify you about changes to our Website or any services we offer or provide though it. You have the ability to opt-out of receiving any marketing communications as described in this privacy policy.

Cookies and tracking technologies

We may use automatically collected information, as well as through cookies and similar technologies to:

• personalize our services, such as remembering a User's or Visitor's information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits;
• provide customized content, and information;
• monitor and analyze the effectiveness of our services and marketing activities; and
• monitor aggregate site usage metrics such as total number of visitors and pages viewed. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.

Analytics

We use Google Analytics to measure and evaluate access to and traffic for our Website administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users' and Visitors' activity on our Site. For more information, see Google Analytics Privacy and Data Sharing.

We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Website and identify Visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.

Consent

With your consent, we can also use the information we collect

• to fulfill any other purpose for which you provide it and
• in any other way we may describe when you provide the information.

Change of ownership

Information about Users and Visitors, including personal data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

Client data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing operations.

In connection with the potential sale or transfer of its interests, Anzen Technologies and its affiliates will disclose information to a third party only if it (1) concentrates its business in a similar practice, product or service; (2) agrees to be Anzen Technologies' successor in interest with regard to the maintenance and protection of the information collected; and (3) agrees to the obligations of this privacy statement.

Social network and platform integration

The Website may contain integration with social networks and other platforms in which information is shared between us and such platforms. For example, if you create or log into your account through a third party social media site, we will have access to certain information from that site, such as your name, email address, account information, photo and friends lists, and other information in accordance with the authorization procedures determined by such social media site. If you visit our Website on a device through which you also interact with social networks or if you interact with us through a social media function such as a plug-in (for example, a Facebook "like" button) then permit us to have on-going access to, to use and to store some information from your social network profile (such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, and the people/sites you follow) in accordance with this Privacy Policy. If you don't want a social network to collect the information about you as described above, or you don't want a social network to share it with us, please review the privacy policy, privacy settings, and instructions of the applicable social network before you visit and use our Services.

Links

The Website may contain links to other websites that we do not control. We are not responsible for the privacy practices of any third-party.

Disclosure of your information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To contractors, service providers, and other third parties we use to support our business, such as website hosting, data analysis, IT services and infrastructure, customer service, email delivery, and other similar services.
• To a third party (whether affiliated or unaffiliated with us) in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding).
• To fulfill the purpose for which you provide it, including to insurance carriers and brokers. For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Anzen Technologies, our clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices about how we use and disclose your information

We strive to provide you with choices regarding the information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking technologies

For purposes of advertising and other behavioral tracking, our systems recognize "do not track" signals from your browser. However, the Website may still utilize cookies even if you have enabled Do not Track in your browser, in order to track session data that is critical to the Website's functionality, such as verifying a user's identity.

Promotional offers from the company

If you do not wish to have your contact information used by us to promote our own or our affiliate's products or services, you can opt-out by sending us an e-mail stating your request to privacy@anzen.com. If we have sent you a promotional e-mail, you may opt out of future e-mails by following the "unsubscribe" process at the bottom of the promotional email. This opt out does not apply to information provided to us as a result of a product purchase, product service experience, or other transactions.

Data security

We and our partners have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. These include the use of SSL encryption, firewalls, administrative access level controls, and employee training.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Website, submitted by you, information gathered about you, or information stored by us. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to do so as promptly as possible under the circumstances, and, if we have your email address, we may notify you by email. You consent to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please email us at privacy@anzen.com with the alternative contact information you wish to be used.

Google User Data

Data we collect

Google User Data means any data obtained through your use of Google services that are shared with us after your explicit consent. We may collect, or process on behalf of our customers, the following categories of Google User Data when you use or interact with Anzen Pro services:

• Basic profile information (such as your name and email address)
• Gmail metadata (such as sender, recipient, subject line, and timestamp)
• Gmail message content when required to automate CRM record creation or assist in the insurance quoting and binding process

We only collect the data necessary to deliver the services you opt into. We do not collect or access any Google User Data without your explicit consent.

How we use Google User Data

Google user data is used solely to provide and improve Anzen Pro services. Specifically, we use this data to:

• Analyze emails to identify relevant insurance quote requests and carrier correspondence
• Automate CRM record creation and updates for retail agents
• Help streamline and automate the process of obtaining quotes from carriers
• Deliver requested features that improve efficiency and market access for retail agents

We do not use Google user data for advertising, profiling, or any other use except for the uses outlined above.

Sharing and disclosure of Google User Data

We do not sell Google user data. We do not share Google user data with third parties except in the following limited cases:

• With service providers under contract who support Anzen Pro operations (subject to strict confidentiality and security obligations), such as cloud service providers.
• When required by applicable law or valid legal process

We do not disclose Google user data to data brokers, advertisers, or any other third parties for unrelated purposes.

Data residency: All Google user data is stored and processed exclusively in the United States. No Google user data leaves the U.S.

Protection of Google User Data

We apply strong technical and organizational safeguards to protect Google user data, including but not limited to:

• Encryption of data in transit and at rest
• Access controls limiting internal personnel access to only what is necessary to provide services
• Ongoing monitoring and security testing of our systems

Data retention and deletion

We retain Google user data only for as long as needed to deliver the Anzen Pro services you have requested or as required by law. When data is no longer required, it is securely deleted or anonymized within 90 days after service termination unless otherwise required by law.

You may request deletion of your Google user data at any time by contacting us at security@anzen.com. We will complete deletion requests within 90 days, except where retention is required by law.

Prohibited uses of Google User Data

In line with Google's policies, Anzen does not use Google user data for:

• Targeted or personalized advertising
• Sale or transfer to data brokers or information resellers
• Creditworthiness assessment or lending purposes
• Retargeting or interest-based marketing
• Creating unrelated user databases

Our use of Google user data is strictly limited to providing and improving user-facing features within Anzen Pro.

Changes to our privacy policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat your personal information, we will notify you through a notice on the Website home page, through email, and through an alert when you next log-in to the Website. You will be bound by those changes if you visit this Website after those changes have been posted. The date the privacy policy was last revised is identified at the top of the page.

Dispute resolution

Any controversy or claim arising out of or relating to our privacy policy, or the breach of this privacy policy is subject to arbitration in accordance with the rules of the American Arbitration Association and is binding.

Contact information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@anzen.com