Servicing Command Center

Every servicing request tracked, with agents deployed to complete them.

The Servicing Command Center is one place for the entire back office. Every COI, loss run, endorsement, and renewal lands in a tracked queue. Agents take the work from there, with your team orchestrating the result.

Schedule a demo See the Workflows
0
Requests
Inbox breakdownLast 30 days
  • New Business584
  • Binding550
  • Renewals128
  • Endorsements105
  • Loss Runs78
  • Cancellations6

One queue for every servicing request

Every servicing workflow in the Command Center is tracked. Agents learn and take over more of each one until they are fully autonomous.

Policy boundRenewal

Certificates of Insurance

Requests arrive by email, get issued by an agent, and go back out the same day.

Fully Automated

Endorsement Requests

Change requests are captured, prepared, and sent to the carrier. Your team approves before anything binds.

Partially Automated

Loss Run Requests

Agents request loss runs from carriers, follow up until they arrive, and file them to the account.

Fully Automated

Renewals

Every renewal surfaced, the submission prepared from the expiring policy, and missing items chased down.

Fully Automated
Tracked

Visible and owned

Every request is captured in the queue with an owner, a status, and a due date. Nothing lives in an inbox anymore.

Partially Automated

AI Agents recommend or take action

AI Agents handle the repetitive and messy work of drafting, requesting, chasing, and recommending next steps. Your team is in the loop for input and approvals.

Fully Automated

AI Agents complete the work

The workflow runs end to end. Your team reviews outcomes and handles exceptions instead of doing the work itself.

See every request, deploy every agent

The Command Center is where the back office runs: every open servicing request in one queue, every BPO and AI agent's work visible, and every completed item auditable.

  • Requests captured automatically from email and client portals
  • Agents deployed, with human review where you want it
  • Status, owner, and history on every request
Servicing Queue32 open

Needs your input

Cedar Ridge Energy · Midstate Mutual · MSM-WC-2026-01184

Get signed application from insured

Third request. The insured's team keeps missing it.

Weigh In
Halstead Builders · Northbridge Casualty

Follow up on binder delivery

Binder received from the carrier, not yet forwarded.

Weigh In

Ready to approve

Halstead Builders · Arden Specialty · ARD-BR-2026-00871

Brookfield Commons endorsement

Prepared from the change request, ready to send.

Review
Westline Auto Group · Corbin Indemnity

Additional insured endorsement

Westline Finance LLC added, no premium change.

Review
Fairmount Logistics · Kestrel National · KTN-AUTO-2026-00612

Add vehicle endorsement

Two units added from the insured's email, priced.

Review

You decide how far each request type goes

One settings page governs the whole back office. For every type of request, choose whether Anzen tracks it, prepares it for your approval, or runs it end to end.

  • Set per request type, not all or nothing
  • Self-serviced adjustments to the workflow any time
Automation

Endorsements

Add vehicleManualReviewAutomatic
Address changeManualReviewAutomatic

Renewals

Straight renewalManualReviewAutomatic
Renewal with changesManualReviewAutomatic

Put your servicing queue on autopilot.

See agents run renewals, endorsements, and loss runs on a live book.